Client overview

The multinational company has refining and marketing activities in more than 10 European countries and exploration activities across five continents. The group generates revenues in excess of EUR 25bn,  selling its products through a  network of more than 2,500 gas stations. Initial situation and objectivesIn its refining and marketing division, the client faced a scattered IT system landscape across the countries with multiple SAP, non-SAP and ECR systems, resulting in heterogeneous processes. The client hence set up a global template and initiated a global roll-out program to enable standardization. This roll-out was followed by a shared service implementation especially for finance processes.

Program Overview

Initially, a template covering all processes in refining and marketing had been defined on the basis of SAP. The SAP scope included an IS-Oil system with FI, CO, MM, SD, PM, OGSD (Oil and Gas Secondary Distribution) and SSR (Sales Station Retail) as well as a SRM, an APO and a BW system. This template was  piloted in a medium-sized country with refining and marketing activities.Following the implementation of the pilot, Capgemini was asked to roll out the template to the group’s home country including HQ. Capgemini defined a sub-template for smaller marketing countries including a toolset for standardized roll-out. This was used to efficiently implement the standard processes in two clusters across seven marketing countries. After a release upgrade to support Eastern European languages, the program was finalized with the roll-out to the remaining two marketing countries.

Approach

On the basis of the roll-out toolbox, focused structural assessments were conducted to  determine the local fit-gap. The identified gaps were screened and evaluated for template conformit business case and legal requirements. Prior to the gap approval by the corresponding business unit head, the template localization had already been initiated, based mainly by offshore resources.

Once the complete implementation of the end-to-end processes had been verified offshore, a user acceptance test was performed on-site together with the client.This was followed by the cut-over and the post-implementation support, again largely delivered by resources from our offshore locations in India.