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As the GTA’s service integrator, Capgemini will provide service management processes and systems that include billing, service desk, service catalog and request management, and risk and security management among other services.
"Capgemini brings proven capabilities to our service delivery model, enabling us to accommodate multiple service providers and respond more nimbly to agency needs and IT marketplace changes,” said State of Georgia CIO Calvin Rhodes in a news announcement. "Through an open and competitive bidding process, we've chosen a respected and highly capable company to manage the complex, multi-faceted tasks required to provide state agencies with IT services."
The Capgemini Service Integration platform will help GTA to consistently deliver quality IT services in a cost effective and transparent way. This project is expected to provide the State of Georgia with improved service delivery and agility in introducing new services to support innovation.
"We’re pleased to be named Georgia’s multi-sourcing service integrator, and look forward to delivering higher levels of value and efficiency to the state agencies and citizens they serve," said Greg Hyttenrauch, Deputy CEO, Capgemini Infrastructure Services. "This agreement demonstrates Capgemini’s strengths supporting large organizations with service integration, which is an increasing important area as IT infrastructure programs grow in complexity and include multiple providers."